Step 1: Inspect the Package on Delivery
Check the outer packaging at the time of delivery. If the package appears tampered with or visibly damaged, note it with the delivery partner or refuse delivery if necessary.
Step 2: Verify the Product
After opening the package, inspect the item carefully for any physical damage, defects, or missing parts.
Step 3: Capture Evidence
Take clear photos or videos showing:
- The damaged product
- Packaging condition
- Shipping label (if applicable)
This will help speed up verification.
Step 4: Log In to Your Account
Go to arryhub.com and log in to your account.
Step 5: Go to My Orders
Navigate to the My Orders section and select the affected order.
Step 6: Select “Report Issue” or “Request Return”
Click on Report Issue or Request Return and choose “Item Damaged” as the reason.
Step 7: Upload Proof & Submit Request
Upload the images/videos and provide a brief description of the issue. Submit your request for review.
Step 8: Wait for Verification
ArryHub will review your request and verify the damage based on the provided details.
Step 9: Return Instructions
Once approved, you will receive instructions for returning the item:
- Courier pickup from your address, or
- Drop-off/self-shipping (if applicable)
Step 10: Pack the Item Securely
Repack the product in its original packaging with all accessories, tags, and invoice to avoid further damage during return.
Step 11: Refund or Replacement
After the returned item is received and verified:
- A replacement will be shipped (if available), or
- A refund will be processed to your original payment method
Step 12: Track Request Status
You can track your return, replacement, or refund status in the My Orders section.
Step 13: Important Notes
- Report damaged items within the specified return window
- Claims without proper proof may face delays or rejection
- Items damaged due to misuse may not be eligible for return
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