A. Refund Procedure
Step 1: Identify Refund Eligibility
Refunds may be applicable in cases such as:
- Order cancellation (within the allowed timeframe)
- Returned or defective items
- Overcharges or duplicate payments
Ensure your request meets ArryHub’s refund policy conditions.
Step 2: Submit a Refund Request
Log in to your ArryHub account and:
- Go to My Orders or Billing History
- Select the relevant transaction
- Click on Request Refund (if available)
Provide accurate details and supporting information.
Step 3: Verification Process
ArryHub will review your request based on:
- Order and payment details
- Product return status (if applicable)
- Supporting documents or proof
Step 4: Refund Approval & Initiation
Once approved, the refund will be initiated and you will receive a confirmation notification.
Step 5: Refund Method
Refunds are generally processed to the original payment method:
- Card payments → refunded to the same card
- UPI/Net Banking/Wallet → credited to the same source
- COD → refunded via bank transfer, wallet, or store credit
Step 6: Processing Time
Refunds are processed within the specified timeframe after approval. Additional time may be required by banks or payment providers.
B. Dispute Resolution Procedure
Step 1: Raise a Dispute
If you notice an issue with billing (e.g., incorrect charge, missing refund, unauthorized transaction):
- Go to Billing History or My Orders
- Select the transaction
- Click on Raise a Dispute or contact support
Step 2: Provide Supporting Details
Submit all relevant information, including:
- Transaction ID or order number
- Description of the issue
- Screenshots or proof (if available)
Step 3: Review & Investigation
ArryHub will investigate the dispute by:
- Reviewing transaction records
- Coordinating with payment gateways or banks (if required)
Step 4: Resolution Outcome
After review, ArryHub will:
- Approve a refund (if applicable), or
- Provide clarification on the charge
You will be notified of the outcome.
Step 5: Timeline for Resolution
Dispute resolution may take several business days depending on the complexity of the issue and third-party involvement.
Important Notes
- Requests must be submitted within the allowed timeframe from the transaction date
- Incomplete or incorrect information may delay the process
- Fraudulent or invalid claims may be rejected and could lead to account restrictions
Need Help?
If you have any concerns regarding refunds or billing disputes, ArryHub’s support team is available to assist you promptly.
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