Legal

We offer a money-back guarantee on products purchased from ArryHub, provided they meet the following conditions:

• Return Window: You can return most items within 7 days from the date of delivery.
• Product Condition: The product must be unused, unwashed, and in the same condition as when you received it. The product must also be in its original packaging with all tags, labels, and accessories.
• Proof of Purchase: You must have a valid receipt or order confirmation, which you will receive via email after placing an order.

Note: Certain categories of products are exempt from our money-back guarantee, including:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, hygiene products)
• Products marked as non-returnable (e.g., intimate apparel)
• Gift cards, downloadable software, and digital content

Please check the individual product page for any exceptions.

2. How to Request a Refund or Return

If you wish to return a product and request a refund, please follow these simple steps:

a. Initiate a Return

1. Log in to your ArryHub account.
2. Go to My Orders.
3. Select the order you want to return.
4. Click on Request a Return and fill out the required details, including the reason for the return.

Alternatively, you can contact our Customer Support team at support@arryhub.com or call +919954935502 for assistance in initiating the return process.

b. Return Pickup or Drop-off

• Return Pickup: In select areas, we offer a free return pickup service. Once your return request is approved, a delivery executive will pick up the product from your location.
• Return Drop-off: If return pickup is not available in your area, you can drop off the product at a nearby ArryHub-approved courier partner. You’ll receive instructions via email or SMS.

Please ensure the product is securely packed to avoid any damage during transit.

3. Refund Process

Once we receive the returned product and confirm its condition, we will process your refund.

a. Refund Method

Refunds will be processed to the original payment method. This includes:

• Credit/Debit card refunds
• Bank transfers (for COD orders)
• E-wallets or other digital payment methods

b. Refund Timeline

• Credit/Debit Card: Refunds to card payments will typically take 7-10 business days to process after we approve your return.
• Bank Transfer: Refunds for bank transfers (COD) may take up to 10-15 business days.
• Digital Payments: Refunds to e-wallets or other digital wallets will usually reflect within 3-5 business days.

Please Note: Your bank or payment provider may take additional time to process the refund. If you have not received your refund within the specified time, kindly contact your payment provider.

4. Partial Refunds

In certain cases, we may issue a partial refund if:

• The product is returned in damaged or used condition (but still eligible for a partial refund).
• The product is returned without its original packaging or accessories.
• The returned product does not meet the return conditions outlined above.

5. Non-Refundable Fees

• Shipping and delivery charges are non-refundable unless the return is due to a defective or incorrect item.
• If you opt for cash-on-delivery (COD) and return the product, any associated COD handling fees may not be refunded.

6. Exchanges

We currently do not offer exchanges for products. If you would like a different size, color, or product, please initiate a return and place a new order for the desired item.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please follow these steps for a hassle-free return and refund:

• Contact our Customer Support team within 48 hours of receiving the product.
• Provide us with details about the issue along with photographs of the damaged/incorrect item.
• Once verified, we will initiate a full refund or replacement as per your preference.

8. Customer Support

If you have any questions regarding the return or refund process, or if you need assistance with any of your orders, feel free to reach out to our dedicated Customer Support team:

• Email: support@arryhub.com
• Phone: +919954935502
• Live Chat: Available on our website (click the chat icon at the bottom-right corner of the page).

We’re here to ensure your experience with ArryHub is smooth and enjoyable!

9. Changes to the Money-Back Policy

ArryHub reserves the right to update or modify this Money-Back Policy at any time. Any changes will be reflected on this page, and the new version will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.