Return & Exchange

Returns

Eligibility for Return

You can return most items within 10 days from the date of receipt, provided they meet the following conditions:

• The item is unused, undamaged, and in its original condition.
• The item is in its original packaging with all tags and labels attached.
• The item is not on our non-returnable list (see exceptions below).

How to Return an Item

1. Request a Return: To start the return process, please contact our customer service team at support@arryhub.com or use the Return Request section in your account page.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with instructions on how to return your item.
3. Shipping Your Return: Carefully package the item to prevent damage during transit. Include the RA number on the return label.
4. Return Shipping Costs: Customers are responsible for return shipping fees, unless the item is defective or incorrect.

Refund Process

• Once your return is received and inspected, we will notify you via email.
• Refunds will be processed to the original payment method within 5-7 business days after the item is approved.
• Shipping charges are non-refundable.

Exchanges

Eligibility for Exchange

We accept exchanges for items that are:

• Defective, damaged, or incorrect upon arrival.
• Of the same product type, size, or color (subject to availability).

How to Exchange an Item

1. Request an Exchange: Contact our customer support at support@arryhub.com or use the Exchange Request feature on your account page.
2. Return the Item: You’ll need to return the original item (as outlined in the Returns section) to receive a replacement.
3. Shipping the Exchange: After receiving your returned item, we will process your exchange and ship the replacement item within 3-5 business days.

Exchange Shipping Costs

• If the exchange is due to a defect or error on our part, we will cover return shipping costs.
• If the exchange is for a different size or color, you are responsible for the return shipping.

Non-Returnable/Non-Exchangeable Items

For hygiene and safety reasons, certain products cannot be returned or exchanged. These include:

• Personal care items (such as cosmetics, skincare, etc.)
• Intimate apparel (such as underwear and swimwear)
• Gift cards and downloads
• Final sale items or products marked as non-returnable on the product page

If you’re unsure whether an item is eligible for return or exchange, please feel free to reach out to our customer support team for clarification.

Damaged or Defective Items

If you received a damaged or defective item:

1. Please contact our customer support team within 48 hours of receiving the item.
2. Provide us with clear pictures or videos showing the damage or defect.
3. We will either replace the item or issue a refund based on your preference.

Lost or Stolen Items

In the event that your item is lost or stolen during shipping, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your purchase.

How to Contact Us

If you have any questions or need further assistance, please reach out to us:

• Email: support@arryhub.com
• Phone: +919954935502
• Live Chat: Available on our website